The Inveready-backed company has increased its recurring revenue twentyfold in just 3.5 years, reaching more than 20,000 customers and 1.5 million users.
Capacity, a leading artificial intelligence platform for customer experience, has surpassed $100 million in Annual Recurring Revenue (ARR), marking a major milestone that reflects the growing adoption of agentic AI solutions by organizations worldwide.
In just 3.5 years, the company has grown its recurring revenue by 20x, reaching more than 20,000 customers, 1.5 million users, and automating billions of interactions. This achievement underscores the increasing demand for advanced AI platforms capable of transforming customer service and support operations.
While many organizations continue to rely on multiple disconnected tools, Capacity has built a unified platform powered by a knowledge orchestration layer that enables AI agents, real-time assistance, automated quality assurance, and outbound engagement campaigns within a single environment. This approach helps companies improve operational efficiency while delivering better customer experiences.
The impact extends well beyond growth metrics. Companies such as DSW have achieved savings of more than $1.5 million through the automation of repetitive customer inquiries and enhanced customer service team efficiency, demonstrating the tangible business value of Capacity’s platform.
In 2025, Inveready invested in Capacity through its Inveready Innvierte Convertible Tech Notes I fund, a vehicle specialized in providing convertible financing solutions to high-growth technology companies. The investment reflects Inveready’s strategy of supporting scalable businesses with strong international expansion potential.
We congratulate the entire Capacity team on reaching this important milestone and look forward to continuing to support the company throughout its next phase of growth and value creation.
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In just 3.5 years, the company has grown its recurring revenue by 20x,...
