Digitalization continues to transform business and society, with technologies like AI accelerating the pace of change once again. Already, the distinction between business and IT functions is blurring...
M&A activity in the insurance sector is increasing, and proper post-merger integration is fundamental to capturing expected synergies. We recommend post-merger integration that includes planning ahead...
AI adoption by companies is gathering pace, but initial use cases naturally tend to focus on optimization and efficiencies around internal use cases instead of novel AI-enabled products, services, and...
AI is already demonstrating the potential for significant financial, organizational, and operational benefits. A sharp focus on the three building blocks of next-gen customer engagement, tech factory ...
The mobility sector is undergoing rapid technological changes; organizations must adapt their technology operating models to keep pace. In this Viewpoint, we propose a differentiated, multilayer opera...
To achieve long-term viability, refineries must address water scarcity challenges by embracing responsible water management practices. Financially, the economics of investing in such initiatives is in...
As the ramifications of climate change grow increasingly clear, so does the importance of climate financing in guiding the world toward a sustainable net zero future. The climate funding gap is one of...
With the recent ascent of artificial intelligence (AI), we find ourselves on the threshold of a new era, one that opens even greater opportunities for content creation and generation. However, many pu...
Empowered by technology and in line with customers’ digital habits, demand-responsive transport (DRT) is extending shared-mobility coverage and optimizing public transit. In this Viewpoint, we exami...
Achieving claims management excellence is a continuous process for all insurers, and those companies that have successfully applied the seven levers outlined in this Viewpoint have moved the furthest ...
The telecom industry is evolving rapidly, simultaneously witnessing the rise of new, advanced network transitions while current technology becomes obsolete. This Viewpoint explores how mobile telecom ...
The global loyalty management market is forecast to continue growing rapidly at more than 20% CAGR to the end of the decade. Still, consumer attitudes are constantly changing, requiring ever more soph...
