Grant Thornton is strengthening its high-value Business Process Outsourcing (BPO) capabilities with the launch of a new vertical focused on Hotel Asset Management. This new offering is built around a team of specialists capable of providing a fully integrated service to hotel asset owners, helping them maximize the value and performance of their assets while addressing the evolving needs of today's hospitality sector and investment market.
Against a backdrop of increasing pressure on profitability, rising operating costs and growing complexity in hotel operations, owners and investors are demanding greater visibility and control over their assets. Market dynamics, characterized by heightened volatility and more intense competition, require a broader perspective that enables stakeholders to anticipate market developments, optimize decision-making and maximize long-term value. In this environment, hotel asset management has evolved from a tactical function into a core strategic discipline—one that Grant Thornton's new team is ideally positioned to support.
This latest expansion of the firm's outsourcing services is further reinforced by the appointment of Karan Lalwani, a seasoned international professional with extensive experience in asset management, financial control and owner relations. Lalwani will work closely with Javier Elizalde, Director within the Business Process Solutions (BPS) practice and a specialist in the hospitality and real estate sectors. Both will report to Alejandro Sánchez, Managing Partner of the BPS division.
Throughout his career, Lalwani has held senior positions with leading international hotel operators and hospitality companies, including Corinthia Hotels, Radisson Hotel Group, Marriott International and Starwood Hotels & Resorts. He has served as an owner's representative for hotel assets, leading operational optimization initiatives, contract negotiations and financial analysis across multiple international markets. His extensive experience spans hotel asset management, financial oversight and owner representation.
The firm's service model is based on the effective integration of three key dimensions: financial analysis, operational oversight and strategic decision-making. This approach enables Grant Thornton to act as a single point of coordination for hotel owners, aligning the interests of all stakeholders while providing a comprehensive, cross-functional view of each asset. By combining these capabilities, the firm not only assesses current performance but also identifies value creation opportunities and implements tailored optimization plans throughout the asset's lifecycle.
The firm's value proposition focuses on delivering sustainable asset value creation that goes beyond traditional investment advisory. From revenue and cost optimization to financial planning, contract review and strategic repositioning, Grant Thornton supports clients with a clear results-oriented approach.
This offering is further enhanced by Grant Thornton's international capabilities, providing a distinct advantage for owners and investors with multi-market portfolios or international expansion plans. Through the firm's global network, which is present across the world's leading tourism destinations and investment hubs, the Business Process Solutions (BPS) team can coordinate projects and hotel assets across 126 jurisdictions, combining local market expertise with centralized management from Spain. This model enables clients to maintain a unified view and consistent oversight of their portfolios while ensuring compliance with the regulatory, tax and operational requirements of each jurisdiction.
"The market demands an integrated approach that connects strategy with day-to-day operations and real financial impact. Analysis alone is no longer enough; execution is what delivers value, and that is the approach we will bring to our clients," says
Javier Elizalde adds: "Owners of hospitality real estate assets increasingly need a trusted partner who can provide control, foresight and real-time decision-making capabilities to maximize the performance and long-term value of their assets."
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