Residential energy flexibility in Europe could unlock €24-€58 billion annually, yet only a fraction has been tapped. The race to capture value intensifies as demand surges and monetization mechanisms mature. Who stands to win: utilities, OEMs, telcos, or software providers? This Viewpoint explores three go-to-market models and reveals how value can be distributed along the value chain.
Europe’s residential energy flexibility needs are expected to more than double by 2030 due to surges in variable renewable energy sources and increased electrification. To meet these needs cost-effectively, the demand-side must offer flexible solutions, in addition to supply-side resources, including peaking plants, smart grids, and energy storage.
While the technical potential for demand-side response (DSR) in Europe is approximately 100 GW, only 20 GW has been activated, primarily by commercial and industrial organizations (C&I). By 2030, the EU could face a 60 GW shortfall in generating capacity at peak demand. The flexibility created by DSR could cover this gap, avoiding the need to build new power plants and resulting in an estimated €2.7 billion annual savings for society.
Thanks to the growth of electric vehicle (EV), heat pump, and smart appliance ownership, the share of DSR is expected to increasingly shift from C&I to residential by 2030. Potentially 50%-70% of the 2030 DSR potential may come from households (see Viewpoint “Taking Demand-Side Response to the Household Level”). Therefore, market players should increase their focus on households and provide solutions to unlock flexibility. To encourage households to participate in flexibility markets, residential end users need a monetary incentive. The value created will thus have to be shared between the flexibility provider and the receiver, potentially diluting the value for both parties.
Is the value sizeable enough to be attractive for individual households to trade their flexibility? Will it be worthwhile for OEMs, utilities, and software providers to address this market and invest in the required capabilities? Which market player will secure the largest share, and why?
There are two key value pools for residential end users:
The size of these two value pools is highly dependent on the nature of electrical assets connected, the country-specific need for flexibility, and the maturity of the mechanisms to monetize it. Currently, dynamic energy contracts are available in nearly every European country, but the number of countries offering monetary grid incentives has remained very limited. Households in the limited number of countries where both dynamic contract and monetary grid incentives are available could save between €22 and €53 per month by charging EVs or running heat pumps when prices are low, or in response to grid incentives.
Users could also earn an additional €9-€21 each month by selling and trading their flexibility on markets for capacity, wholesale, and ancillary services. There are major differences across countries depending on the maturity and prices of the capacity and ancillary services markets. In most countries, residential assets are still excluded from these markets. If both value pools were combined, the total addressable value of residential flexibility in Europe would be an estimated €24-€58 billion per year.
In addition to the two outlined value pools, optimizing self-consumption (e.g., charging EVs when the sun is shining) is another value pool that market players could consider. However, it is not formally considered flexibility, so it is not included in this analysis.
To realize the value of flexibility, companies should go to market with offerings that allow residentials to monetize their implicit and explicit flexibility. Home energy management systems (HEMS) can enable this monetization for residential users. However, the right to capture part of this generated value will not be distributed equally along the HEMS value chain (see Figure 2).

Which category of players has the required capabilities and the resulting right to capture part of the value generated? Figure 3 shows that energy service providers are well positioned to offer solutions to end users. They have developed, often through partnerships and acquisitions, the relevant capabilities to help households monetize their flexibility. Telcos can also leverage their proximity to users to build upon core capabilities, such as platform building and Internet of Things (IoT) competence, which makes them trustworthy.

Software providers are increasingly able to offer digital-enabled energy services as an extension of their strong competence in platform building and software development. OEMs, however, whether in automotive or other assets, typically have limited capabilities for platform/software development and energy services. Partnerships or acquisitions would better position them to help end users monetize their flexibility.
Different companies offer different capabilities for monetizing flexibility across the HEMS value chain (see Figure 4). Three realistic setups for the structure of the supplier market have emerged, and all three will likely be deployed globally:

Figure 5 shows the number of market participants in a given setup and their respective contribution to the end user’s experience and flexibility monetization. These factors will impact the distribution of value among market players and end users: